We help clients deliver measurable improvement to their customers’ experience and to commercial performance by developing strategies that achieve inclusion by design.

Inclusive Vision & Strategy

Developing a vision and strategy for Inclusion brings together all levels of a project team or business in a unified approach to maximise the customer experience beyond the mainstream user. Planning and designing inclusive experiences not only drives customer-centred thinking, it increases your market potential.

Planned Building Upgrades

Establishing an access and inclusion strategy early on in the planning process for building upgrades ensures that you effectively prioritise resources, maximise design impact and identify opportunities to provide inclusive experiences for more people. Deliver value with greater efficiency and broader appeal.

Universal Design

Embracing a Universal and Inclusive approach to design offers new insights into the way your customers interact with the world. Provides opportunities for you to solve problems creatively as well as giving you a potent strategy for identifying problems to solve. Uncover new opportunities for innovation.

What We Do

We specialise in universal design for the built environment and services and develop customised strategic platforms for project teams and businesses.
Strategy for the Built Environment

Strategy for the Built Environment

Prepare an access and inclusion strategy early in project planning stages outlining objectives, guiding principles, opportunities, constraints and key design considerations to improve design effectiveness and delivery co-ordination.

Strategy for Businesses & Services

Strategy for Businesses & Services

Undertake a high level review and analysis of your business and develop a holistic planning framework based on Universal Design and people-centred approaches. Develop short, medium and long term actions to deliver inclusion by design.

Access & Inclusion Business Check

Access & Inclusion Business Check

Discover the level of access and inclusion offered by your business services, environments and systems provided by a snapshot of barriers and opportunities to increase your market potential beyond your primary target market.

Access & Inclusion Action Plan

Access & Inclusion Action Plan

Develop short, medium and long term actions to integrate access and inclusion within existing strategic frameworks that can be prioritised, budgeted and scheduled accordingly across business areas.

Age Diversity Strategy

Age Diversity Strategy

Deliver a tailored plan that integrates with your existing business and service strategy to cater for the needs of your 60 + customer and ensure you don’t miss opportunities to serve the fastest growing market segment.

Mobility Mapping

Mobility Mapping

Create a valuable tool to help your customers with different travel needs plan their journey, seamlessly link to transport, parking and other key facilities. Improve the ability of customers to reach you by minimising barriers.

Research & Evaluation

Informing the planning and design of buildings, services and spaces through end-user experience and design impact research, giving evidence for decisions and confidence in design approaches.

Access & Inclusion Planning

Integrating a people centred approach with universal design thinking to develop a framework that helps guide your design directions and strengthen customer driven processes.

Accessibility Compliance

Working with your design team to help create inclusive spaces that comply with disability access and mobility requirements, delivering projects that are accessible by design.

MAKING LIFE FIT

Design affects the way we move through the built environment, making it important to understand a diversity of experiences early on in the planning process

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