We're All Human

At funktion we see an inclusive society that embraces the diversity of humanity irrespective of age, ability or origin. We believe that best fit design is key to building a more inclusive world, because it includes rather than excludes, the majority of people.

An Inclusive Society

Our mission is to promote an inclusive society that is welcoming to all people – one that maximises quality of life for people by removing boundaries, refining choice, unlocking potential, broadening participation, connecting networks, integrating society, stimulating sustainability and enhancing satisfaction.

Our Focus

Our focus is to help business decision makers, planners,
project managers and designers deliver inclusive environments and services through a better understanding of end users, so that their environments, services and systems can truly connect, empower and engage with an increasingly diverse population.

Who We Work With

We work with industry leaders, innovators, change makers and those who like us, have a passion for the possible. We work on initiatives and projects with small and large companies, government and non-profit organisations. We work with multidisciplinary teams and alongside expert users, in the context of everyday life.

Our Motivation


At funktion we work to make everyday experiences enjoyable for more people. We are driven by design that is engaging, easy to use, makes tasks more enjoyable to perform and seamlessly meets a diverse range of end-user needs. We believe the core ingredients to deliver design that fits are found through integrating diversity with design. Truly understanding the needs of a broad range of end-users unlocks endless possibilities to see different perspectives and think in new ways that enables design to redefine our experiences and interactions. We like to call it best fit design and for over 25 years we’ve seen how it can transform people lives by activating engagement, independence and quality of life.

Our Approach


Our perception of the world and how we function within it is determined by the information we receive from our senses. Every move we make, every object we touch, every sight we see and every sound we hear produces sensations that are registered in our brain and interpreted into a response, enabling us to interact with the environment and other people.

Our methods put people first and seek to understand all aspects of a person – the physical, cognitive and psychosocial. This holistic view of the end user allows us to deliver unique insights into customers’ needs and demands, develop cost-effective solutions and facilitate design innovation.


Design can create environments, buildings, spaces and products that enhance or restrict a sense of belonging, increase or reduce feelings of security, stretch or limit boundaries, promote or reduce mobility and improve or damage health. Design can remove real and imagined barriers between communities and promote engagement, independence and possibility.

We believe in the power of design to make a difference and to make better experiences for everyone – redefining our experiences of moving, seeing, hearing, touching and smelling. Design that considers the needs of a broad range of people can enable health, wellness and social participation.


External environments are composed of structures, conditions and influences that are outside a person’s internal environment and within which activities are performed. The external environment has sensory, physical, social and cultural dimensions. Interaction between the environment and a person is a process of ongoing dialogue between the two environments.

As human factors specialists we see that the Person-Environment interaction potential can be designed to improve our perception, enhancing functional performance to perceive, recall, plan and carry out activities in response to the demands of internal or external environments.

Meet Our Team

Our experienced team has a strong foundation in people centred approaches. We work with our clients to figure out what’s needed, working closely with delivery teams, stakeholders, end users and external partners.

Monique Jack
Access + Inclusive Design Consultant

As co-founder and director of funktion, Monique is passionate about how inclusive design can benefit organisations. Her knowledge of person-environment interaction, functional human performance and design thinking helps organisations identify people’s real needs and deliver best fit design solutions. Monique is skilled at developing access & inclusion strategies, preparing large scale access audits, project management, community & stakeholder consultation, user-centred research and participatory design workshops.

Jen Barling
Accredited Access Consultant

Jen is co-founder and director of funktion and an Accredited Access Consultant. Jen’s experience spans projects within service, design & construction industries. With over a decade of providing professional services her breadth of experience includes access and inclusion management at both the strategic and detailed level for projects in transport, education, urban realm, parks and open spaces, seniors living, aged care, residential and adaptable housing, museums & cultural institutions, public facilities, commercial and sporting facilities.

Gemma McDonald
Inclusive Design Research Consultant

Gemma has broad experience in environmental modification and design, access and usability for people with a range of abilities. With specialist skills in digital inclusion and inclusive technology, she has held teaching positions at the University of Sydney and Canberra University. Her research experience investigating the interaction between people and their environment has been used to guide design and access solutions in the context of community access, leisure activities, workplace settings, care and education facilities and the home environment.

Robyn Thompson
Independent Peer Reviewer – Access Associates

Robyn has an extensive working knowledge of current and proposed legislation and standards relating to accessibility compliance. Her commitment and involvement with community organisations and peak bodies enhances her awareness of current attitudes and trends. This includes representation of OT Australia on ME64 and the Australian Standards committees for Design for Access and Mobility (AS1428) and Adaptable Housing (AS4299). In addition Robyn is a member of the Sydney Olympic Park Access Committee.




True access and usability is inclusive by design