Research & Evaluation

Design and business solutions drawn from genuine user insights can empower, enrich and energise both people and places.

A focus on how people interact with environments, products and services provides unique insights for design and business solutions. These insights help inform design to provide highly intuitive experiences that genuinely connect with people, making designs more effective and broadening their appeal.

Our research projects connect designers and project teams with the lives and experiences of a diversity of end-users. Through a variety of methods, we investigate the current and future needs of people engaging in their day to day activities within their community. Using customised tools, our evaluation methods test conditions and contextual factors with end-user performance and behaviours to inform design directions, inspire innovation and deliver clear design criteria, user requirements and design guidelines. This enables you to prioritise goals, understand experiences, discover potential and maximise usability and function. Through understanding the genuine needs of people within the context of an activity we help you discover opportunities to improve the fit between people and their environment.


Access & Inclusion Planning

Design affects the ways in which we move through the built environment, making it important to understand a range of peoples experiences early on in the planning process.

How people access and use your facilities and spaces contributes to their overall experience and how they feel about your brand or organisation.

User friendly experiences are inclusive by design because they put people first. By combining how people interact with environments, products and services with universal design thinking, we identify opportunities to improve the fit between people and their environment and develop strategies that provide better services, user friendly environments and positive experiences for more people.

Our people centred approach to planning and design identifies missed opportunities early on in the design process. A strategic platform outlines the path to practical delivery and ensures that the result is an inclusive experience that adds market potential, does more with the resources being invested and ultimately adds value to every day experiences for more people, enabling and empowering a diverse population by improving human performance, health, wellness, and social participation.


Accessibility Compliance

Design is a user experience, it either evokes ease and flow or limitations and frustration.

We provide accessibility solutions and reports for DA, CC and OC for your planned developments, buildings and places across the planning, design and construction process. Our team has years of experience across a range of projects. We work with your design team to help create spaces for the widest possible audience, to deliver projects that are accessible by design.

We help you achieve your accessibility requirements by providing functional, usable, desirable and viable solutions. Our understanding of a range of end user capabilities leads to clear design requirements that achieve compliance with legislation, provide equitable access and improve the way people connect with their environment.

Human diversity is an endless source of inspiration for good design. Rather than designing to comply with rules and regulations, diversity can be a driver of good design – design that fits. Good design is inclusive – integrating a broad range of user abilities and insights into the design process.


Making Life Fit




Putting people first by seeking to understand physical, cognitive and psychosocial aspects and engaging people-centred design approaches to bring the real needs of end-users into the design process.



Using the power of design to improve the quality of people’s lives by creating environments and services that promote a sense of belonging, engagement, independence and possibility.



Making places everyone can use by designing them to be easier to use, making tasks more enjoyable to perform and activities more inviting to engage in for a diverse range of people.



Creating everyday experiences that empower the users of a space or service to fulfil their goals and create positive interactions that are motivating, enjoyable and meaningful.



Supporting interactions between the environment and people that reliably produce a positive impact on the end-user’s function, behaviour and emotional experience.



Promoting health, wellbeing and social participation through design that considers the needs of a broad range of people and appeals to an increasingly diverse population.


True access and usability is inclusive by design