We work with designers, project teams and businesses to measure design impact and deliver performance driven results through using a people-centred design approach.

Capturing Customer Insights

Conducting design research with a diverse range of end-users brings different perspectives into your design and development process. Design Research is a link to the real world, providing a picture of life that illustrates the environment being designed for and the needs of the people for whom you are designing.

Evaluating Building Performance

Using functional evaluation methods to measure the impact of your designs can enable design to have a more effective role in any development process. It helps you measure what works and better integrate performance measures into your projects. Better results means better return on investment.

Evidence Based Design

Evaluating specific design elements in use, allows you to define issues and learn from the end-user’s experience. These insights give you objective data to prioritise actions, inform design directions and make cost-benefit decisions that minimise costs and maintain end-user satisfaction. Make informed decisions with confidence.

What We Do

We specialise in design research for the built environment and provide a full range of customised research solutions for design and construction teams.
Lead User Studies

Lead User Studies

Lead users are people who challenge a design in ways beyond the average user. Capturing lead user insights to discover patterns of use, behaviours, preferences and values to inform the development of your new design.

Pre & Post Occupancy Evaluations

Pre & Post Occupancy Evaluations

Discover how well your existing or newly constructed design meets user’s needs by measuring the design impact on the functional performance of people who use the space using a people-centred design approach.

User Testing

User Testing

Test specific design concepts and features with different user groups for detailed feedback and evaluation. Validate an idea, learn how well aspects of your design perform and improve technical specifications.

Feasibility Studies

Feasibility Studies

Undertake high level accessibility review and analysis of your proposed development site to identify the capabilities and constraints for your design early on in the planning stages.

Stakeholder Engagement

Stakeholder Engagement

Gather specialist knowledge and practical understanding from your key stakeholders to give you in-depth insights into relevant history, context, requirements and a systems level view.

Workshops & Focus Groups

Workshops & Focus Groups

Engage people-centred design approaches with teams and user groups to discuss and explore a subject or a design in greater detail and quickly gather insights from a larger set of people.

Research & Evaluation

Informing the planning and design of buildings, services and spaces through end-user experience and design impact research, giving evidence for decisions and confidence in design approaches.

Access & Inclusion Planning

Integrating a people centred approach with universal design thinking to develop a framework that helps guide your design directions and strengthen customer driven processes.

Accessibility Compliance

Working with your design team to help create inclusive spaces that comply with disability access and mobility requirements, delivering projects that are accessible by design.

MAKING LIFE FIT

Design and business solutions drawn from genuine user insights can empower, enrich and energise both people and places.

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